1. Who we are

Pionlux Technologies Kft. (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Data we collect

2.1. Information You Provide

Contact details: Name, email address, phone number, billing address, and shipping address.
Account details: Username and password when you register on our website.
Payment information: Payment details, including credit/debit card information (processed securely through third-party payment gateways).
Customer support: Any information you provide when contacting us for assistance.

2.2. Automatically Collected Data

Cookies: Information about your browsing behavior on our website.
IP address and device information: Collected for security and performance optimization purposes.
Order history: Details of products purchased and your interactions with our website.

2.3. Third-Party Data

We may receive data from third-party service providers, such as payment processors or logistics companies, as part of fulfilling your orders.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

3. How We Use Your Data

We use your personal data for the following purposes:

To comply with legal obligations and protect against fraud.

To process and fulfill your orders, including payment and delivery.

To manage your account and provide customer support.

To send updates, promotions, and newsletters (if you’ve opted in).

To improve our website and user experience through analytics.

4. Sharing Your Data

We may share your data with:

Service providers: Such as payment processors, logistics companies, and marketing partners.
Legal authorities: When required by law or to protect our legal rights.
Third-party plugins and tools: For website functionality, such as WooCommerce or invoicing platforms (e.g., Naturasoft or Számlázz.hu).
We do not sell your personal data to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Personalize content and ads.

Enhance your browsing experience.

Analyze traffic and website performance.

6. Your Rights

Under GDPR, you have the following rights:

Access: Request access to your personal data.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your personal data, subject to legal obligations.
Objection: Object to the processing of your data for direct marketing or other purposes.
Data portability: Request your data in a structured, machine-readable format.

To exercise your rights, please contact us!

7. Data Security

We implement robust security measures to protect your personal data from unauthorized access, loss, or misuse. These include encryption, secure hosting, and regular system monitoring.

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party websites. Please review their privacy policies before submitting any personal data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.