Refund and Returns Policy

Overview

Effective Date: 2024.10.30
Company Name: Pionlux Technologies Kft.

Thank you for shopping with Pionlux Technologies Kft. We are committed to providing high-quality laser machines and equipment. Please review our Refunds and Returns Policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

We accept returns only in the case of defective products. To be eligible for a return, the following conditions must be met:

1. Return eligibility

• The product must have a manufacturing defect or operational failure that is not caused by improper use, installation, or maintenance.
• The return request must be made within 30 calendar days from the date of delivery.
• The product must be returned in its original packaging with all accessories, manuals, and documentation included.
• Proof of purchase (invoice or receipt) must be provided.

2. Non-Returnable Items

We do not accept returns in the following cases:

• Change of mind or buyer’s remorse.
• Damage caused by misuse, improper handling, or unauthorized repairs.
• Normal wear and tear or cosmetic damage that does not affect functionality.
• Products returned without prior authorization.

3. Return Process

If you believe your product is defective, please follow these steps:

1. Contact Us: Email [support email] within 30 days of delivery with a detailed description of the issue and supporting photos/videos.
2. Assessment: Our team will assess the claim and may provide troubleshooting steps.
3. Return Authorization: If the product is deemed defective, we will issue a Return Merchandise Authorization (RMA) number along with return shipping instructions.
4. Shipping the Item: The customer is responsible for shipping costs unless otherwise agreed upon. Products must be shipped to the designated return address within 7 days of receiving the RMA number.
5. Inspection & Resolution: Once received, we will inspect the product and, if eligible, provide a replacement or repair at our discretion. Refunds are only issued in cases where a replacement is not available.

4. Refunds (If Applicable)

• Refunds are only available if a replacement or repair is not possible.
• If approved, refunds will be processed within 10-14 business days using the original payment method.
• Shipping and handling fees are non-refundable.

5. Warranty Service

For products covered under warranty, please refer to our Warranty Policy for additional support and service options.

6. Contact Us

For any questions or to initiate a return, please contact us at: Email: info@pionlux.eu
Phone: +36 70 63 533 93
Address: 2700 Cegléd, Törteli út 42. Hungary

Pionlux Technologies Kft. reserves the right to modify this policy at any time without prior notice. Please check our website for the latest updates.